Contacting Customer Support

How to contact Clocks and Colours customer support, our customer conduct policy and frequently asked questions about customer support.

Returns and Exchanges

Information about making a return or exchange

Lifetime Warranty

Information about Clocks and Colours warranty.

Sizing Resources

Information about finding your size

Discount Codes

Discount codes FAQ

Gift Card and Credit Codes

Information about Gift Cards and Credit Codes

Order Placement

Information about order placement.

Order Changes & Cancellations

Information about making changes to your order, as well as order cancellations and what to do if your order has already been shipped.

Shipping Information

Information about delivery destinations, shipping times, delivery times, shipping rates, and policies around customs and duties fees.

Order Tracking

Information related to order tracking during shipment.

Delivery Issues

Information on troubleshooting potential delivery issues.

Products - Manufacturing, Materials and Care

Information about product manufacturing, materials and care instructions.

Account Deletion & Unsubscribe Requests

Information on how to navigate deletion and unsubscribe requests.

The Heavy Metals Club

Refer-A-Friend Program