Return/Exchange Policies and Additional Conditions

Policies & Conditions

Exchanges FAQ

Returns & Refunds FAQ

Prefer to email? Shoot us a message and let us help.

Returns + Exchanges

Login

Shop

Clocks and Colours EU

Information about making a return or exchange

Returns and Exchanges

Customer Conduct Policy

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Extended Return/Exchange Period

Using Discount Codes During BFCM/Holiday Season

Holiday Shipping Times

Special BFCM & Holiday Sale FAQs

Return & Exchange Policy

Return/Exchange Eligibility

Improper or Missing Return Contents

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

When will my return/exchange be processed?

Lost Return Shipments

Returning Orders with Free Items from Promotions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Return/Refund Processing Times

Can I return a Final Sale item?

Why did my item not get returned because of a customs fee?

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Damaged Warranty Items

Warranty Item Repairs

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Discount Codes

Gift Card Information

Credit Code Information

Gift Card and Credit Codes

Stock Availability

Order Confirmations

Price Match Policy

Order Placement

Order Cancellations

Unexpected Order Cancellations

Order Changes & Cancellations

Delivery Destinations

Shipping & Delivery Times

Shipping Rates

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping Information

How do I track my order?

Order Tracking

Shipping Delays

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Product Materials

Custom Order Requests

Prescription Eyewear

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

Deletion Requests

Unsubscribe Requests

Account Deletion & Unsubscribe Requests

HMC Membership Update

HMC Lifetime Discounts

Information For Classic Heavy Metals Club Members

The Heavy Metals Club

How do referrals work?

How To Complete A Referral

Referral Qualifications

Affiliate Links

Missing Rewards Code

Refer-A-Friend Program