<h2 id="isPasted">Do you sell gift cards?</h2>Yes we do! Our gift card can be purchased in amounts of $50, $100, $200 and $500 amounts.&#xA0;You can purchase a gift card from one of our online stores:For customers outside of the EU:&#xA0;<a href="https://www.clocksandcolours.com/products/gift-card-cgc?view=new" rel="noopener noreferrer" target="_blank">Purchase Here</a>&#xA0;For customers inside&#xA0;the EU:&#xA0;<a href="https://clocksandcolours.eu/products/gift-card-ceu" rel="noopener noreferrer" target="_blank">Purchase Here</a>.Please note: Our gift cards are a digital product and will be delivered directly to you by email. You will not receive a physical card. We do not mail gift cards to customers due to the liability and risk of lost or stolen orders. <h2 id="my-gift-card-has-not-arrived-by-email-where-is-it">My gift card has not arrived by email. Where is it?</h2>This is extremely uncommon as our gift cards are sent by email within 24 hours of purchase.Unless there was a payment processing error, your order will sent directly to the email used at checkout. If the email used at checkout was incorrectly input, this would result in the gift card not being delivered to the correct recipient.We recommend that the recipient of the gift card check their spam inbox folder in their email account in the off-chance that the emails from Clocks and Colours have been filtered to the spam folder unintentionally due to a technical error.If you still cannot locate your gift card, please <a href="https://clocksandcolours.eu/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a> right away. <h2 id="do-gift-cards-ever-expire">Do gift cards ever expire?</h2>Our gift cards have no expiration date. They do not expire. <h2 id="can-i-return-a-gift-card-for-a-refund">Can I return a gift card for a refund?</h2>Gift cards can only be refunded under the following conditions:<ul><li>The return is requested within our standard Return/Exchange Policy window of 30 days.</li><li>The balance is unused.</li></ul> <h2 id="can-i-use-a-gift-card-in-person">Can I use a gift card in person?</h2>Gift cards purchased online must be used in our online store. If you wish to use an online gift card in-person at one of our retail stores, you must first <a href="https://clocksandcolours.eu/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a> to request a gift card conversion before visiting our store. <h2 id="can-i-use-a-gift-card-during-the-sale">Can I use a gift card during the sale?</h2>You can redeem a gift card during a sale to make a purchase. A gift card can be used alongside a discount code at checkout. If you have any issues with using your gift card, please&#xA0;<a href="https://clocksandcolours.eu/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a>. <h2 id="do-you-offer-gift-receipts">Do you offer gift receipts?</h2>Unfortunately, no we do not. We can allow any customer to use the return portal. All they need is the Order Number and Zip/Postal Code to submit their request.&#xA0;If they would like to update the return address, please&#xA0;<a href="https://clocksandcolours.eu/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;as soon as you submit your request on the return portalImportant Note:&#xA0;We do not include prices on products or order packaging.

Gift Cards and Ordering a Gift

<h2 id="isPasted">The item I want is out of stock. Can I pre-order the item now?</h2><span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Unfortunately, items are not available for pre-order. We do not have a pre-order system in place at this time.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The best solution is to sign up for email notifications on the product page to be notified via email when a product restocks.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Size Out of Stock&#xA0;notification prompt will appear when selecting a sold-out item. You can enter your email address if you would like to receive a notification when new inventory is added to the website for that item.Please note that items without a notification bell will not be restocked. <h2 id="how-often-are-items-restocked">How often are items restocked?</h2>Product restocks generally take between 30 and 90 days on average. Any items that are discounted or in the &apos;Sale&apos; section will not be restocked.&#xA0; <h2 id="why-do-you-have-limited-quantities-for-certain-products">Why do you have limited quantities for certain products?</h2>Our items are hand-made which means that we can only create so many at any one time.If an item sells out before you can purchase it, unfortunately, you would have to wait for a restock. Product availability is always first come, first served.To set yourself up for the best chance of securing a product restock, sign up for an email reminder on the product page. When it restocks, you will be among the first to know! <h2 id="do-limited-edition-items-restock">Do limited edition items restock?</h2>Limited Edition items rarely restock.<a href="https://www.clocksandcolours.eu/pages/subscribe" rel="noopener noreferrer" target="_blank">Signing up for our marketing emails</a>&#xA0;will give you the best opportunity to find out about product launches to buy our rarest pieces before they sell out.&#xA0;<a href="https://www.clocksandcolours.eu/products/paid-membership" rel="noopener noreferrer" target="_blank">Heavy Metals Club</a>&#xA0;members also receive early access to sales and collaboration items before they are listed on the website to the general public.

Stock Availability

There are several reasons why an order may be cancelled. Sometimes our system will detect something is wrong with your payment. In these instances, our lead shipper will reach out to you for more information. If we do not hear back from you or your i

<h2 id="isPasted">Why was my order cancelled?</h2>There are several reasons why an order may be cancelled.Sometimes our system will detect something is wrong with your payment. In these instances, our lead shipper will reach out to you for more information. If we do not hear back from you or your information does not pass our third-party detection software then your order will be cancelled and your payment refunded to you.Please note that customer support nor the lead shipper can clear or expedite your order without the relevant information required.On very rare occasions, an item may run out of stock unexpectedly. If this happens we will contact you directly and inform you of your cancellation and refund.

Why was my order cancelled?

Confirmation emails can sometimes be missed when they land in your spam/promotions folder due to your existing email inbox filters. Please check your spam inbox for your order confirmation. If you still cannot locate your order confirmation email, ou

<h2 id="isPasted">Why didn&apos;t I get an order confirmation?</h2>Confirmation emails can sometimes be missed when they land in your spam/promotions folder due to your existing email inbox filters. Please check your spam inbox for your order confirmation.If you still cannot locate your order confirmation email, our support team can assist you with ensuring that your order is safely submitted and underway.Please note that external payment platforms such as PayPal may submit order confirmations to your 3rd party email address and not your account email address.If you need any further assistance, you can always <a href="https://clocksandcolours.eu/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a>.

Why didn't I get an order confirmation?

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Returns + Exchanges

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