<h2 id="isPasted">Product Availability</h2>Product availability may differ based on the destination country of each customer. This is because stock may be available in one distribution location, but not another. For this reason, items may be available for some customers but not for others, depending on the delivery location.For example, items may be in stock in Canada, but not available in the US, or vice versa. Other times, stock may be available in the EU, but not outside of the EU.<h2 id> </h2><h2 id="isPasted">The item I want is out of stock. Can I pre-order the item now?</h2><span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Unfortunately, items are not available for pre-order. We do not have a pre-order system in place at this time.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The best solution is to sign up for email notifications on the product page to be notified via email when a product restocks.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Size Out of Stock&#xA0;notification prompt will appear when selecting a sold-out item. You can enter your email address if you would like to receive a notification when new inventory is added to the website for that item.Please note that items without a notification bell will not be restocked. <h2 id="how-often-are-items-restocked">How often are items restocked?</h2>Product restocks generally take between 30 and 90 days on average. Any items that are discounted or in the &apos;Sale&apos; section will not be restocked.&#xA0; <h2 id="why-do-you-have-limited-quantities-for-certain-products">Why do you have limited quantities for certain products?</h2>Our items are hand-made which means that we can only create so many at any one time.If an item sells out before you can purchase it, unfortunately, you would have to wait for a restock. Product availability is always first come, first served.To set yourself up for the best chance of securing a product restock, sign up for an email reminder on the product page. When it restocks, you will be among the first to know! <h2 id="do-limited-edition-items-restock">Do limited edition items restock?</h2>Limited Edition items rarely restock.<a href="https://www.clocksandcolours.eu/pages/subscribe" rel="noopener noreferrer" target="_blank">Signing up for our marketing emails</a>&#xA0;will give you the best opportunity to find out about product launches to buy our rarest pieces before they sell out.&#xA0;

Stock Availability

Order confirmations are typically emailed to customers immediately at the time of submission. Confirmation emails can sometimes be missed or misplaced when they land in spam or promotion folders due to your existing email inbox filters. Please check

<h2 id="isPasted">When will I receive my order confirmation?</h2>Order confirmations are typically emailed to customers immediately at the time of submission.<h2 id> </h2><h2 id="why-didnt-i-receive-an-order-confirmation">Why didn&apos;t I receive an order confirmation?</h2>Confirmation emails can sometimes be missed or misplaced when they land in spam or promotion folders due to your existing email inbox filters.Please check your spam inbox for your order confirmation.It is also possible that you may have used an incorrect email during your order submission, where auto-fill data was used in placing your order. <h2 id="i-still-cant-find-my-order-confirmation">I still can&apos;t find my order confirmation. </h2>If you still cannot locate your order confirmation email, our support team can assist you with ensuring that your order is safely submitted and underway.Please note that external payment platforms such as PayPal may submit order confirmations to your 3rd party email address and not your account email address.If you need any further assistance, please contact us.

Order Confirmations

We want you to feel confident shopping with us. If you’ve recently made a purchase and notice that the same item has gone on sale shortly after, you may be eligible for a price adjustment. We offer price matches for orders placed within 7 days prior

We want you to feel confident shopping with us. If you&#x2019;ve recently made a purchase and notice that the same item has gone on sale shortly after, you may be eligible for a price adjustment.<h3 data-start="446" data-end="463" id="eligibility">Eligibility</h3>We offer price matches for orders placed&#xA0;within 7 days prior to the start of a sale period. If your order meets this timeframe, we&#x2019;ll happily honour the lower price and refund you the difference.<h3 data-start="669" data-end="699" id="promotions-and-discounts">Promotions and Discounts</h3>If a&#xA0;promotion or discount code was used on your original order, your eligibility for a price match will depend on which offer provides the better overall value. In some cases, this may mean that the price match amount is lower than expected or not valid if your original promotion already offered a better deal.<h3 data-start="1030" data-end="1066" id="final-sale-and-clearance-items">Final Sale and Clearance Items</h3>Items purchased as final sale or clearance are eligible for price matching as long as they meet the criteria above.<h3 data-start="1198" data-end="1216" id="how-it-works">How It Works</h3><ol data-start="1217" data-end="1826"><li data-start="1217" data-end="1343">Submit a Request: Contact our Customer Support team with your order number and the item(s) you&#x2019;d like to price match.</li><li data-start="1344" data-end="1442">Review: Our team will confirm that your order and the sale item qualify under our policy.</li><li data-start="1443" data-end="1826">Refund Process:<ul data-start="1471" data-end="1826"><li data-start="1471" data-end="1550">If approved, the refund will be issued to your original payment method.</li><li data-start="1554" data-end="1722">If a gift card was used for your purchase, the refund will be returned to the gift card first, and any remaining amount will go back to your payment method.</li><li data-start="1726" data-end="1826">Refunds typically appear within 3&#x2013;10 business days, depending on your financial institution.</li></ul></li></ol>If you believe your order qualifies, please <a data-start="1872" data-end="1887" rel="noopener noreferrer" href="https://clocksandcolours.eu/pages/contact?srsltid=AfmBOooodw7H-ikBKUQFqJMTlzsgsfvQ5v6O69vyYkWYJt0SqlGKO5dF" target="_blank">contact us</a> and our team will be happy to assist.

Price Match Policy

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