During the 2025 holiday season, customers who placed their order between November 3rd and December 15th 2025 will be able to submit an eligible return/exchange request until January 15th, 2026. Please note that all other normal return/exchange polici

<h2 id="isPasted">Extended Return/Exchange Period</h2>During the 2025 holiday season, customers who placed their order between November 3rd and December 15th 2025 will be able to submit an eligible return/exchange request until January 15th, 2026.Please note that all other normal return/exchange policies and restrictions apply.All products must be returned with original packaging in resellable mint condition. Damaged returns may be rejected at the expense of the customer.Clearance items may only be exchanged or returned for store credit.Final Sale items are not eligible for return or exchange unless otherwise eligible based on EU laws within 14 days.For further information about our return/exchange policy, please consult the return/exchange section of our help center, found <a href="https://www.clocksandcolours.com/pages/frequently-asked-questions?hcUrl=%252Fen-US%252Farticles%252Fpolicies-and-conditions-203068" target="_blank" rel="noopener noreferrer">here</a>. <h2 id="important-note">Important Note</h2>Requests for further extensions to returns and exchanges beyond the established extension period mentioned above will not be approved.

Extended Return/Exchange Period

Some customers may prefer to use a discount code at checkout that differs from automatically applied sitewide discounts. In this case, simply remove the discount code you no longer want from the checkout screen by clicking X next to the code name. Fr

<h2 id="isPasted">Using Different Discount Codes at Checkout</h2>Some customers may prefer to use a discount code at checkout that differs from automatically applied sitewide discounts.In this case, simply remove the discount code you no longer want from the checkout screen by clicking X next to the code name.From there, paste your preferred code into the discount/promotion field in the checkout screen. <h2 id="experiencing-issues-with-discount-codes-and-promotions">Experiencing Issues with Discount Codes and Promotions?</h2>Discount codes have built-in stipulations, restrictions and expiry dates. Visit the <a href="https://customer-support-clocksandcolours.gorgias.help/en-US/articles/discount-codes-84860" rel="noopener noreferrer" target="_blank">discount codes section</a> of our help center for further information.

Using Discount Codes During BFCM/Holiday Season

Customers placing orders intending to receive their products in time for December 25th should make conscious decisions to order by the specified cutoff dates listed below. Customer order shipments may be unexpectedly delayed or impacted by elements o

<h2 dir="ltr" id="isPasted">Holiday Shipping Times </h2>Customers placing orders intending to receive their products in time for December 25th should make conscious decisions to order by the specified cutoff dates listed below. <h2 dir="ltr" id="important-note-shipping-delays">Important Note: Shipping Delays</h2>Customer order shipments may be unexpectedly delayed or impacted by elements or factors outside of the control of the seller.This may include, but is not limited to, impacts such as delivery carrier issues, weather events, regional conflicts, customs/duties processing and unexpected shipping volumes.Clocks + Colours will provide customer assistance in situations where order shipments experience delays. Clocks + Colours will not be held liable for delays resulting from factors out of our control. Customers will not be eligible for shipping refunds on orders affected by unforeseeable or uncontrollable circumstances. <h2 dir="ltr" id="december-25th-delivery-cut-off-dates-by-countryregion">December 25th Delivery Cut-Off Dates (By Country/Region)</h2> Orders via <a href="//www.ClocksandColours.com">www.ClocksandColours.com</a>&#xA0;- Non-EU Orders<h2 dir="ltr" id="canada">Canada</h2>Ontario &amp; Quebec<ul><li dir="ltr" style="font-size: 16px;">Standard Jetpack Ground Shipping - Order by December 17th</li><li dir="ltr" style="font-size: 16px;">FedEx Express Saver Shipping - Order by December 18th</li></ul>All other Provinces<ul><li dir="ltr" style="font-size: 16px;">Standard Jetpack Ground Shipping - Order by December 14th</li><li dir="ltr" style="font-size: 16px;">FedEx Express Saver Shipping - Order by December 16th</li></ul> <h2 dir="ltr" id="usa">USA</h2><ul><li dir="ltr" style="font-size: 16px;">Standard Shipping - Order by December 15th</li><li dir="ltr" style="font-size: 16px;">Express Shipping&#xA0;- Order by December 18th</li></ul> <h2 dir="ltr" id="united-kingdom">United Kingdom</h2><ul><li dir="ltr" style="font-size: 16px;">DHL International Direct DDP -&#xA0;Order by December 10th</li><li dir="ltr" style="font-size: 16px;">FedEx International Priority -&#xA0;Order by December 17th</li></ul> <h2 dir="ltr" id="australia--new-zealand--singapore">Australia &amp; New Zealand &amp; Singapore</h2><ul><li style="font-size: 16px;">DHL Parcel International Direct -&#xA0;Order by December 1st</li><li style="font-size: 16px;">FedEx International Priority -&#xA0;Order by December 15th&#xA0;</li></ul> <h2 dir="ltr" id="rest-of-the-world">Rest of the World</h2><ul><li dir="ltr" style="font-size: 16px;">International Standard &#xA0;-&#xA0;Order by November 23rd</li><li dir="ltr" style="font-size: 16px;">FedEx International Priority -&#xA0;Order by December 15th</li></ul> -------------------------------------------------------------------- Orders via <a href="http://www.ClocksandColours.eu" target="_blank" rel="noopener noreferrer"></a><a href="//www.ClocksandColours.com" rel="noopener noreferrer" target="_blank">www.ClocksandColours.</a>eu&#xA0;- EU Orders<h2 dir="ltr" id="spain">Spain</h2><ul><li dir="ltr" style="font-size: 16px;">DPD Home Delivery -&#xA0;Order by December 16th</li><li dir="ltr" style="font-size: 16px;">Express Shipping -&#xA0;Order by December 18th</li></ul> <h2 dir="ltr" id="rest-of-the-european-union--switzerland">Rest of the European Union &amp; Switzerland</h2><ul><li dir="ltr" style="font-size: 16px;">Standard Shipping -&#xA0;Order by December 11th</li><li dir="ltr" style="font-size: 16px;">Express Shipping -&#xA0;Order by December 17th &#xA0;</li></ul>

Holiday Shipping Times

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Clocks and Colours EU

Information and commonly asked questions related to BFCM & Holiday sales, including shipping times, using discounts and the extended return/exchange period.

Special BFCM & Holiday Sale FAQs

Customer Conduct Policy

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Return & Exchange Policy

Return/Exchange Eligibility

Improper or Missing Return Contents

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

When will my return/exchange be processed?

Lost Return Shipments

Returning Orders with Free Items from Promotions

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return/Refund Processing Times

Can I return a Final Sale item?

Why did my item not get returned because of a customs fee?

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Damaged Warranty Items

Warranty Item Repairs

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Discount Codes

Gift Card Information

Credit Code Information

Gift Card and Credit Codes

Stock Availability

Order Confirmations

Price Match Policy

Order Placement

Order Cancellations

Unexpected Order Cancellations

Order Changes & Cancellations

Delivery Destinations

Shipping & Delivery Times

Shipping Rates

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping Information

How do I track my order?

Order Tracking

Shipping Delays

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Product Materials

Custom Order Requests

Prescription Eyewear

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

Deletion Requests

Unsubscribe Requests

Account Deletion & Unsubscribe Requests

HMC Membership Update

HMC Lifetime Discounts

Information For Classic Heavy Metals Club Members

The Heavy Metals Club

How do referrals work?

How To Complete A Referral

Referral Qualifications

Affiliate Links

Missing Rewards Code

Refer-A-Friend Program