What happens if my exchange gets lost on the way to the warehouse?Updated 6 months ago

What happens if my return/exchange gets lost on the way to the warehouse?

In order for return/exchange requests to be completed, the returning products must be delivered to our warehouse locations in original, resellable condition including the original packaging.

In any circumstances where a return/exchange package does not reach our warehouse, your request may not be processed. We understand that sometimes circumstances may be out of your control, and we will address situations with return package issues on a case-by-case basis.

If there is an issue with the shipping of your return parcel, contact us as soon as possible. 

Important note: We are not liable for any lost, misplaced or missing parcels sent back to us as we are not the shippers. Customers are responsible for making sure the package arrives to us safely.