<h2 id="isPasted">Do you sell gift cards?</h2>Yes we do! Our gift card can be purchased in amounts of $50, $100, $200 and $500 amounts.&#xA0;You can purchase a gift card from one of our online stores:For customers outside of the EU:&#xA0;<a href="https://www.clocksandcolours.com/products/gift-card-cgc?view=new" rel="noopener noreferrer" target="_blank">Purchase Here</a>&#xA0;For customers inside&#xA0;the EU:&#xA0;<a href="https://clocksandcolours.eu/products/gift-card-ceu" rel="noopener noreferrer" target="_blank">Purchase Here</a>.Please note: Our gift cards are a digital product and will be delivered directly to you by email. You will not receive a physical card. We do not mail gift cards to customers due to the liability and risk of lost or stolen orders. <h2 id="my-gift-card-has-not-arrived-by-email-where-is-it">My gift card has not arrived by email. Where is it?</h2>This is extremely uncommon as our gift cards are sent by email within 24 hours of purchase.Unless there was a payment processing error, your order will sent directly to the email used at checkout. If the email used at checkout was incorrectly input, this would result in the gift card not being delivered to the correct recipient.We recommend that the recipient of the gift card check their spam inbox folder in their email account in the off-chance that the emails from Clocks and Colours have been filtered to the spam folder unintentionally due to a technical error.If you still cannot locate your gift card, please <a href="https://clocksandcolours.eu/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a> right away. <h2 id="do-gift-cards-ever-expire">Do gift cards ever expire?</h2>Our gift cards have no expiration date. They do not expire. <h2 id="can-i-return-a-gift-card-for-a-refund">Can I return a gift card for a refund?</h2>Gift cards can only be refunded under the following conditions:<ul><li>The return is requested within our standard Return/Exchange Policy window of 30 days.</li><li>The balance is unused.</li></ul> <h2 id="can-i-use-a-gift-card-in-person">Can I use a gift card in person?</h2>Gift cards purchased online must be used in our online store. If you wish to use an online gift card in-person at one of our retail stores, you must first <a href="https://clocksandcolours.eu/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a> to request a gift card conversion before visiting our store. <h2 id="can-i-use-a-gift-card-during-the-sale">Can I use a gift card during the sale?</h2>You can redeem a gift card during a sale to make a purchase. A gift card can be used alongside a discount code at checkout. If you have any issues with using your gift card, please&#xA0;<a href="https://clocksandcolours.eu/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a>. <h2 id="do-you-offer-gift-receipts">Do you offer gift receipts?</h2>Unfortunately, no we do not. We can allow any customer to use the return portal. All they need is the Order Number and Zip/Postal Code to submit their request.&#xA0;If they would like to update the return address, please&#xA0;<a href="https://clocksandcolours.eu/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;as soon as you submit your request on the return portalImportant Note:&#xA0;We do not include prices on products or order packaging.

Gift Card Information

A credit code is a special code that is distinct from a gift card, that may be used toward a future purchase. A credit code will have an assigned redemption value. However, a credit code does not have a balance, as it is not a gift card. Credit codes

<h2 id="isPasted">What is a credit code?</h2>A credit code is a special code that is distinct from a gift card, that may be used toward a future purchase.A credit code will have an assigned redemption value. However, a credit code does not have a balance, as it is not a gift card. <h2 id="are-there-any-restrictions-on-credit-codes">Are there any restrictions on credit codes?</h2>Credit codes cannot be combined with any other discounts or promotions.Credit codes must be used in full at the time of redemption.A credit code cannot be split between multiple purchases or orders.The unused value of a credit code cannot be retained as an unused balance. Unused credit code amounts will be considered expired.

Credit Code Information

Prefer to email? Shoot us a message and let us help.

Returns + Exchanges

Login

Shop

Clocks and Colours EU

Information about Gift Cards and Credit Codes

Gift Card and Credit Codes

Customer Conduct Policy

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Return & Exchange Policy

Return/Exchange Eligibility

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

When will my return/exchange be processed?

Lost Return Shipments

Improper or Missing Return Contents

Returning Orders with Free Items from Promotions

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return/Refund Processing Times

Can I return a Final Sale item?

Why did my item not get returned because of a customs fee?

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Damaged Warranty Items

Warranty Item Repairs

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Discount Codes

Stock Availability

Order Confirmations

Order Placement

Order Cancellations

Unexpected Order Cancellations

Order Changes & Cancellations

Delivery Destinations

Shipping & Delivery Times

Shipping Rates

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping Information

How do I track my order?

Order Tracking

Shipping Delays

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Product Materials

Custom Order Requests

Prescription Eyewear

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

Deletion Requests

Unsubscribe Requests

Account Deletion & Unsubscribe Requests

HMC Membership Update

HMC Lifetime Discounts

Information For Classic Heavy Metals Club Members

The Heavy Metals Club

How do referrals work?

How To Complete A Referral

Referral Qualifications

Affiliate Links

Missing Rewards Code

Refer-A-Friend Program