Information on troubleshooting potential delivery issues.
Your package may experience a delay for any number of reasons that are outside of our control. These delays typically clear within a matter of days. However, that is not a guaranteed timeframe. Shipping delay reasons may include:. We can verify with
There may be situations when orders are marked as delivered, but the package is nowhere to be found. In many cases, this is a simple mix-up that is often the result of one of the following reasons:. Before escalating such a situation, we kindly reque
Situations may arise where customer orders are affected by extensive disruptions or issues during the shipping process that may result in unexpected delivery delays. Situations where the delivery has been delayed extensively may be due to one or more
In very rare cases mistakes can happen during the fulfillment process that result in incorrect items being sent. In such cases, we greatly apologize for any inconvenience this may cause. Please contact us right away. Our support team will make sure y
Although we perform quality checks for every item before it is packaged and shipped to our customers, on occasion, damage may occur to your orders during shipment. While this may be out of our control, we greatly apologize for this experience and we'