Prefer to email? Shoot us a message and let us help.

Returns + Exchanges

Login

Shop

Clocks and Colours EU

<h2 id="isPasted"><strong>How can I get in touch with Clocks and Colours support?</strong></h2><p>You can reach us by email at <a href="mailto:info@clocksandcolours.eu">info@clocksandcolours.eu</a></p><p>You can reach us via the chat bubble widget at the bottom right corner of our <a href="https://www.clocksandcolours.eu/" rel="noopener noreferrer" target="_blank">website</a>.</p>

You can reach us by email at info@clocksandcolours.eu. You can reach us via the chat bubble widget at the bottom right corner of our website.

How To Contact Customer Support

Information About Contacting Customer Support

Customer Support FAQ

Gift Cards and Ordering a Gift

Stock Availability

Why was my order cancelled?

Why didn't I get an order confirmation?

Order Placement

Return & Exchange Policy

Does Clocks + Colours pay return shipping fees?

How do I submit a return or exchange?

Can I return/exchange items if I change my mind?

What happens if my exchange gets lost on the way to the warehouse?

When will my exchange be processed?

Improper or Missing Return Contents

Late Return/Exchange Requests

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return/Refund Processing Times

Can I return a Final Sale item?

Why did my item not get returned because of a customs fee?

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Damaged Items

Do you repair damaged warranty items?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Information About Denied Warranty Claims

Lifetime Warranty

Delivery Times

Shipping Destinations

What are the shipping rates?

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping

How do I track my order?

Shipping Delays

Order Tracking

Missing Deliveries

Lost or Missing Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

HMC Membership Update

HMC Lifetime Discounts

Information For Classic Heavy Metals Club Members

HMC Subscription Membership Information

The Heavy Metals Club

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Product Materials

Custom Order Requests

Prescription Eyewear

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Discount Codes

How can I get in touch with Clocks and Colours support?

How To Contact Customer SupportUpdated a month ago

How can I get in touch with Clocks and Colours support?