Lifetime Warranty
Information about Clocks and Colours warranty.
Lifetime Warranty Policy
We stand behind the quality of our jewelry with a Lifetime Warranty — our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. This warranty is eligible to the original purchaser and valid for t
Types of Warranty Coverage
Types of warranty claims we accept
How To Submit A Warranty Claim
How to submit a warranty claim
Returning Damaged Warranty Items
We typically require warranty claim items to be sent back to us. In some situations, we may waive this requirement. However, unless otherwise specified by a member of the support team, you can expect to have to ship your item back to us. Depending on
Warranty Item Repairs
We do not offer a repair service under our warranty policy. Our warranty policy provides customers with replacement models or gift cards for the original purchase value in the case that a replacement model is unavailable for any reason.
Warranty Claims - Decision Waiting Times
Warranty claim decisions may take 2-4 business days to be completed by a support agent. Please note that the assessment of your warranty claim may be delayed if your claim was submitted with missing components and details necessary to provide a timel
Unavailable Warranty Replacements
If your warranty replacement item is out of stock or has been discontinued, you will be provided with a store credit for the amount originally paid at the time of purchase. We do not accept rainchecks based on product stock. Therefore, if you choose
Information About Denied Warranty Claims
There are a number of reasons why your warranty claim may have been denied. We cannot complete or approve a warranty claim without all of the required submission criteria. Your warranty claim verdict may be postponed until we receive all of the neces