Information about Clocks and Colours warranty.
We stand behind the quality of our jewelry with a Lifetime Warranty — our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. This warranty is eligible to the original purchaser and valid for t
Types of warranty claims we accept
How to submit a warranty claim
We typically require warranty claim items to be sent back to us. In some situations, we may waive this requirement. However, unless otherwise specified by a member of the support team, you can expect to have to ship your item back to us. Depending on
We do not offer a repair service under our warranty policy. Our warranty policy provides customers with replacement models or gift cards for the original purchase value in the case that a replacement model is unavailable for any reason.
Warranty claim decisions may take 2-4 business days to be completed by a support agent. Please note that the assessment of your warranty claim may be delayed if your claim was submitted with missing components and details necessary to provide a timel
If your warranty replacement item is out of stock or has been discontinued, you will be provided with a store credit for the amount originally paid at the time of purchase. We do not accept rainchecks based on product stock. Therefore, if you choose
There are a number of reasons why your warranty claim may have been denied. We cannot complete or approve a warranty claim without all of the required submission criteria. Your warranty claim verdict may be postponed until we receive all of the neces